Responsible for delivery of hosted application solutions and services to Accruent customers, as well as leading Accruent’s IT infrastructure and internal information services.Recruited to Accruent’s management team to rebuild IT Infrastructure for the 3 locations of this software company.Responsible for development and implementation of initiatives for the stabilization of the hosting business and recurring revenue ($2m annually).
§Provide leadership for technical project management organization.
§Set IT Roadmap and hosting services strategy.
§Reorganize and appropriately staff IT and hosting services teams.
§Redesign hosted architecture for efficiency and improved performance for strategic customers.
§Work with engineering VP on SaaS roadmap architecture model
§Collaborate with sales and marketing on SaaS vs Hosted Customer subscription vs license pricing model
§Define and document all critical IT processes
§Incorporate ITIL processes to promote business effectiveness in the use if IT - improving services while reducing costs
§Successfully prepared the company for sophisticated IT audits from heavily regulated customer in the pharmaceutical industry.
§Provided unique prospective to improve service to hosted customers.
§Establish SLAs for all IT Services (internal / external)
§Provide support to all sales teams for hosting contract negotiations; business and technical.
§Lead business and technical teams within the customer solutions organization.
§Establish client management and support processes for strategic accounts.
Locked pages are password protected with permissions granted upon request by